Doug Lipp [Keynote] What is the magic of Disney? Join Doug Lipp as he takes you on an entertaining and insightful journey behind the scenes to discover both the secret of Disney’s success and how it has overcome spectacular challenges. Doug Lipp, an internationally acclaimed expert and author on customer service, leadership and global competitiveness, motivates and challenges audiences around the world as a consultant and speaker. Doug has spent over 25 years working from the front lines to the boardrooms of corporations around the world. Formerly the head of training at Disney Studio’s Walt Disney University, Doug also worked at Disneyland where he provided the well-known “Traditions” orientation program and other leadership courses. Doug was fast-tracked into management after extensive training in all aspects of theme park operations. During these years, Doug found that even strong organizations like Disney must embrace change and be willing to innovate. Fluent in Japanese and with a Master’s degree in International Business Communication, Doug was on the start-up team for Tokyo Disneyland, Disney’s first international theme park. Both when he worked for NEC Electronics and currently in his private consulting practice, Doug addresses the topics of global and domestic customer service, leadership, and cultural diversity with his clients in the U.S. and abroad.

Wendy Wigen Policy Analyst EDUCAUSE While the technical aspects of converging telecommunications with the Internet are well underway, the policy questions are still being hotly debated. In particular, this presentation will give you background and updates on the status of such controversial topics as the Communications Assistance for Law Enforcement Act (CALEA) and the debate over net neutrality. Wendy Wigen is a Policy Analyst at EDUCAUSE where she covers Internet and telecommunications policy issues such as CALEA, E911, VoIP and telecom reform. She is the editor of the bi-weekly newsletter, the Washington Update, and has written several articles for EDUCAUSE Review. Wendy did her undergraduate work at the University of Puget Sound and has an MS from Syracuse University in Information Management.

Ida Shessel, B.Sc., M.Ed. Whether you love it or hate it, were born with the gift of gab - or just fake it - networking know-how is crucial to your business success. In this practical workshop, Ida Shessel will show you the rules and tools for what to say and do to become the natural and only choice when opportunity arises. You will learn how to make strategic use of your networking time, find resources, become more visible, and attract opportunity. Gain the confidence and skills you need to make networking an art . . . not an accident! Ida Shessel, M.Ed., president of Let Us Facilitate and certified presenter of the Contacts Count Networking System, brings over 20 years of business experience to her work as a speaker, networking coach, and author. Ida has delivered dynamic interactive workshops to over 6000 participants across North America and beyond. She is an active member of the Canadian Association of Professional Speakers and a variety of networking groups.

Assistant District Attorney Stephen V. Treglia, Chief, Technology Crime Unit, Nassau County DA's Office The Legal Tensions Between Keeping a School's Computer Network, Faculty, Staff and Student Population Safe While Still Protecting Their Privacy One of the many factors in a student's decision where to go to college includes nowadays an assessment of the quality of the school's computer network. In return, the school endeavors to make a student's digital experience as robust as possible, providing the fullest range of applications and options so that the student can be as creative and communicative as possible not just in the limited world of the college itself but with academic resources throughout the world. Furthermore, the ability of a college to attract quality faculty and staff can also hinge on the quality of the school's computer network. As a result, school administrators frequently face situations in the modern scholastic world which can create complicated legal decisions often with potentially risky consequences. Forced to protect the safety of the school's network, the student population, the teaching staff and other school employees, the school's administration must evaluate when is it legal, appropriate, even ethical to invade the arguable privacy of a computer user's data. What adds several levels of tension to this difficult process is the fact that the law has only begun to touch on the issues of the privacy of information and the legal access of others to such information. Making matters far worse, what little law that presently exists often conflicts or was not created with one, unified concept in mind regarding how to deal with these multi-layered issues. This lecture will look at the legal tensions that exist between the school's obligation to maintain the safety of its computer system, students, faculty and staff vis-a-vis the Fourth Amendment rights of privacy and various relevant statutes such as the Electronic Communication Privacy Act, the USA PATRIOT Act, and New York's Information Security Breach & Notification Act, as well as some of the confusing and conflicting case law arising from these constitutional and statutory provisions.