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STC 2024 Conference Schedule

Monday, June 3, 2024:
Pre-Conference

Time Session/Event Information
1:00–5:30 PM Pre-Conference Golf Event
Location: Whiteface Club and Resort
2:00–6:00 PM Curling Tournament
Location: USA Rink
Anytime Kayak, Canoe, Paddle Boarding (ID required)
Location: Mirror Lake Boat Rental
4:00–6:30 PM Registration Open
Location: Edelweiss
7:00–9:00 PM Welcome Reception
Location: Roamers Cafe, Miracle Plaza, Olympic Center

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Tuesday, June 4, 2024:
Conference Day #1

Time Session/Event Information
6:30–9:00 AM Breakfast
Location: Lussi Ballroom
7:00 AM–4:00 PM Registration Open
Location: Edelweiss
8:00–10:00 AM Professional Development: Being Together, Working Together: Mentoring and Leadership
Location: Lussi Ballroom A and B
8:00–10:00 AM Professional Development: Team Pursuit Workshop
Location: Lussi Ballroom C
10:00–10:30 AM Morning Break
Location: Edelweiss
10:15–11:00 AM
COA General Meeting
Location: Intervale
Dr. T. John McCune, SUNY Fredonia
Krystal Perlman, SUNY Fredonia

Bringing SUNY Technology Professionals Together. The Computing Officer’s Association (COA) is comprised of technology professionals within the State University of New York. The representative areas include those who implement, support, and manage the technology systems on the 64 campuses as well as administrative and support organizations throughout SUNY.

COA’s purpose is to promote professional development and collaboration of all members. COA does this by facilitating the sharing of information between its members. COA also coordinates statewide as well as regional conferences and forums that provide information and training to the membership.

All SUNY attendees are welcome to this meeting.

10:15 AM–12:00 PM
CCIO General Meeting
Location: North Elba
Mary Hand, Adirondack Community College

General Meeting of the SUNY Council of CIOs (CCIO). This meeting will be using two time slots since there will be no CCIO sector meetings at STC this year.

11:15 AM–12:00 PM
TOA General Business Meeting
Location: Gore
Brett Southard, Farmingdale State College

Come and meet fellow SUNY colleagues!

SUNY TOA focuses on Communication and Collaboration Services, Wiring and Infrastructure, Networking, Cable TV, Emergency Notifications, and Cell Services

All SUNY attendees are welcome to this meeting.

Membership is drawn from State-Operated Campuses and Community Colleges, CUNY, SUNY System Administration, State University Construction Fund, SUNY Research Foundation, DASNY, and various NY Private Colleges.

EdTOA General Business Meeting
Location: Whiteface
Christopher Taverna, Fredonia

The Educational Technology Officers Association will hold its annual General Business meeting for its membership. All SUNY professionals working in the AV / IT field are welcome to join. Discussions on upcoming training, edtech campus events, and executive position votes.

12:15–1:15 PM
Lunch
Location: Lussi Ballroom

Plated lunch, served at your table. Let your server know if you have food allergies or require a non-chicken option.

1:15–1:30 PM STC 2024 Official Opening and Welcome
Location: Lussi Ballroom
1:30–2:30 PM Keynote: Lori Bajorek, President Nat. Esports Ascn.
Location: Lussi Ballroom
2:30–7:00 PM Technology Exhibition Grand Opening
Location: 1932 Jack Shea Arena
3:00–3:45 PM
Dell Technologies Exhibitor Session
Location: TBD
Tung Truong, Dell Technologies

Coming soon.

Viewsonic Exhibitor Session
Location: TBD
Nick Gugliuzza, Viewsonic

Coming soon.

Amazon Web Services Exhibitor Session
Location: TBD
Caroline Hanson, Amazon Web Services

Coming soon.

Armis Exhibitor Session
Location: TBD
Lauren Brzozowy, Armis

Coming soon.

AudioCodes Exhibitor Session
Location: TBD
Kayla Mason, AudioCodes

Coming soon.

Juniper Networks Exhibitor Session
Location: TBD
Veronica Mcglynn, Juniper Networks

Coming soon.

4:00–4:45 PM
Barracuda Exhibitor Session
Location: TBD
Liz Panepinto, Barracuda

Coming soon.

Fortinet Exhibitor Session
Location: TBD
Tricia Richardson, Fortinet

Coming soon.

Nomic Networks, Inc. Exhibitor Session
Location: TBD
Ted Gruenloh, Nomic Networks, Inc.

Coming soon.

Palo Alto Networks Exhibitor Session
Location: TBD
Emily Brown, Palo Alto Networks

Coming soon.

Pure Storage Exhibitor Session
Location: TBD
Darlene Fredericks, Pure Storage

Coming soon.

TeamDynamix Exhibitor Session
Location: TBD
Lucia Marchese, TeamDynamix

Coming soon.

5:00–6:00 PM Technology Appreciation Reception
Location: 1932 Jack Shea Arena
7:00–9:00 PM
Conference Dinner
Location: Lussi Ballroom

New this year: Join us Tuesday night for our dinner station soiree. Mix and mingle with your conference colleagues at the carving stations, wok station, and be sure to enjoy a piece of banana bread french toast for dessert! Vegetarian options available at the various stations.

9:15–10:45 PM
STC Game Night
Location: Golden Arrow, Four Seasons Room
Mr. Paul Chauvet, Information Technology Services

Directions to Golden Arrow

With how successful it was in 2023 – I’m hoping to run STC Game Night again. As with last year, we would need a room large enough to accommodate the attendees along enough tables for people to play the various games. Note: the room in Golden Arrow last year was perfect.

We will be having a board game night for all STC attendees interested in joining us. Come and relax, have fun, and get to you know your fellow SUNY folks in one of the quieter settings of the week. No experience with the games is necessary. The host will provide games, however feel free to bring some of your favorites!

What kinds of games: anything that you won’t get in trouble with HR for playing. Some examples of the games include: Apples to Apples, Sushi Go, King of Tokyo, Munchkin, Pandemic, and more!

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Wednesday, June 5, 2024:
Conference Day #2

Time Session/Event Information
7:00–8:30 AM Breakfast
Location: Lussi Ballroom D
7:00 AM–4:00 PM Registration Open
Location: Edelweiss
8:00–8:45 AM
SUNY Security Operations Center (SOC) Update
Location: Van Hoevenberg
Tishawn Smith, SUNY System Administration
Alec Sauerbrei, SUNY System Administration
Sophia Vieni, SUNY System Administration

I will use this presentation to update the SUNY community on the progress that the SUNY Security Operations Center(SOC) has made.

Presentation Breakdown:

  1. SOC Goal
  2. SOC Values
  3. Meet The Team
  4. SOC Services
  5. SOC by the numbers
  6. SOC discovered Issues (1)
  7. SOC discovered Issues (2)
  8. SOC discovered Issues (3)
  9. Future Services
  10. Contact Us
  11. Questions
Our Experience Using Microsoft FastTrack To Launch A SharePoint Portal For Students And Employees
Location: Intervale
Joshua Hollenbeck, Jefferson Community College
Angel Lafountain, Jefferson Community College

This presentation illustrates our experience creating an internal portal using Microsoft SharePoint, leveraging Microsoft FastTrack with Forsyte I.T.

What’s With All These “OA”’s and How Can They Help Me
Location: Gore
Kris Lynch, SUNY Center For Professional Development
Deborah McClenon, SUNY Oneonta
Krystal Perlman, SUNY Brockport
Christopher Taverna, SUNY Fredonia
Maria Garrity, Buffalo State University

In the rapidly evolving landscape of technology, staying in touch with your counterparts at other SUNY campuses is paramount to success. The SUNY “OA”s (COA, EdTOA, TOA and WIT) offer a unique platform for SUNY professionals to collaborate, learn, and contribute to the collective advancement of technology. This presentation will give you an introduction to each of these organizations and the audiences that they serve.

Join us to discover how aligning with a SUNY technical organization can be a transformative step in your professional journey, fostering opportunities for innovation, leadership, and career advancement.

Online Course Innovations: A State-of-the-Art Recording Studio for Engaging Video Content Creation
Location: Whiteface
Amy Moore, SUNY Buffalo
Jayson Skiba, SUNY Buffalo
Justin Zelli, SUNY Buffalo

In the ever-evolving landscape of higher education, the demand for high-quality online courses that effectively engage students when delivering complex content is paramount.

UBs School of Engineering and Applied Sciences Online (SEAS-Online) team developed a state-of-the-art studio equipped with advanced recording technology to facilitate the creation of engaging video content by capturing multiple recording feeds and enabling faculty to present material in a manner akin to traditional classroom instruction. Moreover, the team has devised templates and shared resources tailored to specific program offerings to promote best practices along with consistency and coherence.

Our technically diverse SEAS-Online team combines expertise to support faculty in developing online courses that maintain educational rigor and enhance student engagement. We work closely with faculty and aim to make highly technical content more accessible through the creation of highly engaging video materials. As a result of our efforts, we consistently deliver original, high-quality online curriculum, thereby ensuring a cohesive and enriching student experience across various disciplines.

Lessons for New Leaders; Earning the Trust of your Team
Location: North Elba
Shady Azzam-Gomez, Information Technology Services

When you step into a new leadership role it is important to build strong relationships with your team. In this session, new leaders will discover the essential principles and practical strategies for establishing trust, fostering open communication, and inspiring confidence among team members. Whether you’re transitioning into a leadership role for the first time or looking to enhance your leadership skills, this session will help you learn, grow, and succeed as a trusted leader.

Software Upgrade Efficiency: Leveraging Video Platforms for Enhanced Support and User Engagement
Location: Legacy
Sara Dickey, Upstate Medical University

This presentation highlights a pioneering approach to support seamless software upgrades across an entire organization, providing 1:1 support, real-time solutions and accessibility.

Leveraging a dedicated video platform, our team implemented a structured support system that operated from 7 am to 6 pm over three critical days of a software go-live. The platform facilitated access for staff across more than 60 locations, allowing them to join virtual meetings through one provided link (Actually there were two, one for mac users and one for PC).

A designated moderator efficiently directed users to personalized break-out rooms for one-on-one interactions with skilled trainers. This innovative strategy not only ensured widespread accessibility but also fostered an effective and personalized experience. Join us to explore the successful implementation of this virtual support model, shedding light on its efficiency, user engagement, and overall impact on a smooth software upgrade within an organization with over 13,0000 users.

* The content generated with the assistance of ChatGPT, a language model developed by OpenAI.

9:00–9:45 AM
Bird of a Feather – Microsoft Copilot and M365 Copilot
Location: North Elba
Shawn Maher, BITS
Kris Lynch, SUNY Center for Professional Development

In this Birds of a Feather session the scope of discussion will be Microsoft’s AI offerings, focusing on Microsoft Copilot and M365 Copilot.

Enhancing Efficiency with MS Power Automate
Location: Legacy
Lindsay LaBella, Genesee Community College

Leveraging Microsoft’s powerful automation tool to streamline staff workflows within higher education. This presentation will provide an overview of how MS Power Automate can be employed to automate repetitive tasks, manage data efficiently, and enhance collaboration among staff.

9:00–10:00 AM
SUNY System Administration Update
Location: Lussi Ballroom A & B
Kevin Stillman, System Administration
Brian Digman, System Administration
Kim Scalzo, System Administration

Update from System Administration leads on projects and initiatives across the System.

9:45–10:15 AM Morning Break
Location: Edelweiss and Lookout Gallery
10:15–11:00 AM
ITEC Update
Location: Van Hoevenberg
Mike Notarius, SUNY ITEC
Joe Hoot, SUNY ITEC
Don Erwin, SUNY ITEC
Bill Kramp, SUNY ITEC
Fion MacCrea, SUNY ITEC

IT is ever evolving. Come to this session to understand how all the happenings within SUNY and the IT industry, are and will be affecting ITEC services. In this session we will present what ITEC has been doing, is doing and will be doing from a strategic as well as technical perspective to be best assist your campus on your IT journey.

Physical vs Virtual Labs – The Showdown
Location: Intervale
Phillip Valenta, Binghamton University
Ethan Wright, Binghamton University

The Watson College at Binghamton University as been deploying virtual desktops for over 14 years, initially this was to expand access to software to enhance their distance learning program. In the last 12 years Watson has steadily progressed to replacing their physical lab systems with thin clients at the desk. While there have been many challenges, both technological and personnel, in most deployments these have been overcome towards the progress of consolidating compute back to the data center. We will go over our successes, failures and challenges in deploying virtual labs along with why sometimes, you just don’t.

SUNY Teams Calling with Audiocodes
Location: Gore
Kevin Stillman, System Administration

Join us for an overview of the SUNY Teams Calling Service, designed to revolutionize communication across SUNY institutions. Learn about cost coverage, redundant infrastructure, scalability, seamless integration, managed implementation, ongoing support, and accessing the service. Discover how SUNY Teams Calling can transform communication while optimizing costs and enhancing accessibility.

The no name, no budget, know nothing approach to Esports; the SEQUEL!
Location: Whiteface
Keith Edwards, SUNY Onondaga

Now that you’ve started building an esports program, what are the next steps to take? What do you do to keep your students invested in your program? What can you do to prevent your arena from becoming a gaming arcade?

We will take a look at programs for the students, rules and guidelines for arena operation, and discuss other ways to recruit and keep students on board.

Igniting Imagination: Techniques for Unlocking Creativity in Teams
Location: North Elba
Denise Burbey, Corning Community College
Marc Brown

Creativity in information technology is a driving force in how we innovate, develop new systems, and improve our current processes. Fostering creativity is essential for problem-solving, adaptability, and continuous improvement, all of which contribute to the long-term success of a team and an organization. Learn some ways you can get the creative juices flowing with your team.

SUNY Electronic and Information Technology (EIT) Accessibility Initiatives and Updates
Location: Legacy
Lauren Rodriguez, SUNY System Administration
Kim Scalzo, SUNY System Administration

Electronic and Information Technology (EIT) Accessibility continues to be a high priority for SUNY. Two years ago, SUNY launched a series of meetings and work groups around the Digital Learning Environment (DLE) implementation – EIT Accessibility has been one of those workgroups with a focus on how we ensure EIT Accessibility compliance for all the tools being integrated into the DLE. In the last year, SUNY System Administration also formed an EIT Accessibility Committee at the system level and has re-engaged with campuses across the System to support campus-wide EIT Accessibility initiatives. Attend this session for an update on the current state of EIT Accessibility across SUNY and for the DLE. Bring your questions for the SUNY EIT Accessibility committee to address.

11:15 AM–12:00 PM
IT Strategic Planning
Location: Van Hoevenberg
Don Erwin, SUNY ITEC
Joe Hoot, SUNY ITEC

You’re walking down the hall, and your campus president crosses your path. She asks, “How’s our IT organization doing?” What will your response be? “Good”? “Meh”? “I don’t know”? Learn how you and anyone in your IT organization can answer that question in a way that builds confidence in your team’s efforts to meet campus strategic goals.

Building on ITEC’s culture for security, standards, and procedures, ITEC is using a process to help define our priority objectives, measurable goals, and projects we are working on to meet those goals. We use this to convey our plans, the justification for those plans, and the state of projects to internal and external audiences.

We will describe the processes and tools we use as well as some challenges and success stories we have experienced to date.

Building a More Effective Team Through Empowerment and Trust
Location: Intervale
David Ecker, Stony Brook University

Building effective teams is critical to the success of any organization, particularly in higher education institutions where collaboration and innovation are essential. This presentation will explore the key elements required to build effective teams (especially across departments and disciplines and with varied abilities and skill sets) that can work towards a common purpose. Specifically, we will examine how empowerment, trust, and a common purpose are crucial to the success of an IT team and how having strong bonds can help overcome challenges and lead to positive outcomes.

Transitioning 911 Calls to an Off-Campus PSAP
Location: Gore
Lesley Bidwell, SUNY Oneonta

Representatives from SUNY Oneonta will be joined remotely by Michael Geiss from SUNY Cortland to discuss transitioning 911 calls to an off-campus PSAP. We’ll discuss why we made this change, the challenges we encountered during the process, and the lessons we learned along the way.

Classroom Accessibility, Now and Tomorrow
Location: Whiteface
Andrew Tucci, Binghamton University

This session explores classroom accessibility from policy (SUNY & ADA) to practical solutions. We’ll discuss legal vs. ethical considerations, technology’s role, and upcoming trends in accessible learning environments.

Cultivating Growth: Unveiling the COA Mentoring Program for Professional Development
Location: North Elba
Kris Lynch, SUNY Center For Professional Development
Deborah McClenon, SUNY Oneonta
Krystal Perlman, SUNY Brockport

In the rapidly evolving landscape of technology, continuous learning and knowledge sharing have become pivotal for personal and professional growth. The new COA mentoring program is designed to foster an environment between SUNY campuses where experience meets innovation, and wisdom is transferred seamlessly between individuals.

Why Be a Mentor? Being a mentor is not just about imparting knowledge; it’s about shaping the future of SUNY’s campuses and technical professionals. The COA mentoring program is not just for those in leadership positions, we are looking to foster peer-to-peer mentoring between campus professionals as well.

Why Be a Mentee? Embarking on the journey as a mentee opens a world of possibilities such as accelerating your learning curve by tapping into the wealth of your mentor’s experience and building a robust professional network through others at SUNY.

Come find out how you can be part of the inaugural COA Mentoring Program in 2024 and discover the opportunity to connect with other SUNY professionals and develop skills together with our COA members that will help you succeed in your career. Don’t miss out on this chance to invest in your future!

SUNY System-wide Technology Contracts and Procurement Initiatives Update
Location: Legacy
Glenn Massey, SUNY System Administration
Corey Vein, SUNY System Administration
Annabella Clark, SUNY System Administration

Attend this session for an overview of the current University-wide Technology Agreements and an update on current contract activity and procurement initiatives.

12:00–1:00 PM
Lunch
Location: Lussi Ballroom

Mexican burrito buffet station with soups.

1:00-4:00 PM Technology Exhibition Open
Location: 1932 Jack Shea Arena
1:00-1:45 PM
Dell Technologies Exhibitor Session
Location: TBD
Tung Truong, Dell Technologies

Coming soon.

Viewsonic Exhibitor Session
Location: TBD
Nick Gugliuzza, Viewsonic

Coming soon.

SUNY Online: Updates and Next Steps
Location: Van Hoevenberg
Dan Feinberg, SUNY System Administration

SUNY Online has had a busy year supporting campuses with their online learning initiatives. From the implementation of the DLE, to the help desk, campus partnerships, and student and faculty supports, SUNY Online has worked with campuses across the state to further their online learning goals. This presentation will focus on reviewing the progress made, plus discussing new initiatives, while saving time for questions.

Best Practices for Creating Accessible Presentations
Location: Intervale
Daniel Laird, SUNY Oswego

Have you ever been in a presentation where the text was a color that made it difficult and even uncomfortable to try to read? Maybe the presenter tried to fit as much text as possible in a slide, which made it like taking off your glasses and trying to read an eye chart at the DMV? And then there is everyone’s favorite; the graph with the tiny text labels that the author will always present with the caveat “I know this is hard to read, but….” Even with the recent attention to accessibility best practices and the focus on making accessible digital resources, we are still seeing many people not adhering to the most basic of principles when attempting to create an easy-to-read and digestible slide deck. This presentation will show you the details you need to know to create an accessible and more engaging session for your audience.

Implementing a Fortigate as a Campus Network Core with Full IPS Capability
Location: Gore
Enrico Coloccia, SUNY Geneseo

Unlike Dr. Seuss’s Zax, which only go north and south, SUNY Geneseo has deployed an additional Fortinet Fortigate as our layer 3 network core. This has allowed us to easily segregate networks and implement full east-west IPS protections. This session will explore our journey through design and implementation as well as some of the implications and challenges we have needed to manage along the way.

CHARTED (Coffee Hour A Round Table EdTOA Discussion)
Location: Whiteface
Christopher Taverna, Fredonia
Edward Brunet, Stony Brook

Join your SUNY EdTOA colleagues in a open discussion on various topics of interest. This will be similar to our virtual monthly meetings except that we get to meet each other in person.

2:00-2:45 PM
Cloudflare Exhibitor Session
Location: TBD
Jennifer Tavella, Cloudflare

Coming soon.

Veeam Software Corporation Exhibitor Session
Location: TBD
Harper Gordon, Veeam Software Corporation

Coming soon.

ITEC Security Update
Location: Van Hoevenberg
William Kramp, ITEC
Tom Pearson, ITEC

In this session ITEC will describe the current and future security initiatives for both the “Internal Security” and “External Security” service. We will explain how ITEC is undergoing a SOC 2 Type gap analysis and deploying Cloudflare ZTNA for Banner access. You will also learn how ITEC has been able to translate our security program into something you can use on your campus. We’re able to assist with important campus needs, ranging from using tools like Purple Knight to assess and mitigate IOE’s in Active Directory and Entra ID, to discussing policy-level requirements from GLBA and SUNY.

Landing Your Dream Job
Location: Intervale
Maria Garrity, SUNY Buffalo State
Holly Heller-Ross, SUNY Plattsburgh
Dr. Amitra Wall, PhD, C.A.S., SUNY Buffalo State
Denise Burbey, SUNY ITEC
Kris Lynch, SUNY Center for Professional Development

Wonder how your IT leader ended up in their role? What combination of skills, experience, connections, or timing paved their way? IT fields vary, paths to leadership differ, and higher education technology staffing needs more diversity. Join your SUNY colleagues as they delve into their career paths, sharing pivotal moments and offering invaluable advice to guide you on your own professional journey. Additionally, you’ll have the chance to connect with outstanding colleagues who can expand and enrich your professional network.

Ensure you’re equipped to secure the job you desire! This session is your chance to gain valuable insights and forge meaningful connections.

Taking Flight: Exploring Microsoft Cloud Storage for Effective Collaboration in Higher Ed
Location: Gore
Michael Grosshandler, University at Albany
Odette Fung, University at Albany

Effective collaboration is critical in higher education today more than ever. Traditional network shares, once the mainstay of file sharing and collaboration, are challenged by the rise of cloud storage solutions. This “birds of a feather” session will explore using Microsoft 365’s cloud storage tools (SharePoint Online, Teams, M365 Groups, and OneDrive) for file sharing and teamwork instead of traditional network shares.

Join us as we navigate the skies of cloud collaboration, sharing insights, best practices, identified risks, and learned lessons. Through this interactive session, we aim to foster a vibrant discussion around:

  • Potential benefits of embracing cloud storage
  • Implementation challenges
  • Suitability of cloud storage for institution’s unique needs
  • Migration and adoption strategies
  • Governance and compliance considerations

Together, we’ll explore the potential of cloud collaboration to enhance how students, faculty, and staff work together, regardless of location or device.

Classroom Support Models in the Digital Era
Location: Whiteface
Robert Kucharek, Binghamton University
Tim Hawco, Binghamton University

This session will discuss AV support for classrooms at Binghamton University, including phone support, web resources, and media.

How do you support classroom audio visual emergencies?

What digital resources do you have at your school to support classrooms?

What kind of online database do you have for classrooms?

Come with your questions and answers. We will be discussing classroom support at all of your schools.

3:00–4:00 PM Afternoon Break
Location: 1932 Jack Shea Arena
4:00-4:45 PM
SICAS- More than just a FAFSA update
Location: Van Hoevenberg
Bill Grau, SICAS Center

Bill Grau, Executive Director of the SICAS Center, will give an update on the SICAS program including work done, work in progress and how we can help you Empower Education Through Technology.

Information Security Policy: Management Tool or Menace?
Location: Intervale
James Onley, SUNY Brockport

You must have an Information Security Policy. Nobody wants to write it. Nobody wants to publish it. Nobody wants to follow it. Nobody wants to maintain it. Nobody wants anything to do with it. Maybe a consultant can write it and then we can never look at it again.

It can often seem like there are better ways to spend our limited amount of time. I have been writing and trying to publish security policies for three years. To be honest it’s as popular as a dentist office scheduling root canals.

In this presentation I will talk about how an information security policy establishes a security program, and benefits both technical and non-technical managers. Cybersecurity tools alone can make the organizational security problem worse. Why? Because who can understand them? Tools are the domain of specialists far beyond management and governance. They whirl away in the shadows where nobody can see them.

Policies are often the most visible parts of institutional information security. They are what managers must engage with. It’s what staffing and budgets should be based on. Far from a waste of time, for many organizations it’s the critical missing piece. The fight to create and publish real security policies, when done right, should be a cultural journey for the organization.

Please join me as a I walk through the anatomy of an information security policy and hopefully demonstrate why they are real and critical for having effective information security in an organization.

Cutting the Coax: Transforming Campus Entertainment with Wi-Fi and Streaming Services
Location: Gore
Zachary Jones, Binghamton University
Brett Southard, Farmingdale State College
Enrico Coloccia

Roundtable discussion on revolutionizing campus connectivity and entertainment experiences. Learn about initiatives to enhance Wi-Fi infrastructure at SUNY campuses, including offering successes at Binghamton, Farmingdale, and Geneseo. Discover how partnerships with entertainment providers like Swank are bringing cutting-edge streaming services to campuses, along with the development of gaming suites. Explore the impact of these advancements on students and staff.

Remote AV Support Deep Dive
Location: Whiteface
Christopher Weber, SUNY Buffalo State

A more detailed look at remote AV support, focusing on network-based tools and concepts. Beginners will get food for thought on areas of focus, while more intermediate technicians will gain knowledge of some advanced Crestron system techniques and network-related platform-independent soft skills.

Enhancing TDX: A Digital Transformation Case Study
Location: North Elba
Johanna Boutcher, Suffolk County Community College
Jason Fried

As part of a strategic change management process aimed at facilitating the institution’s digital transformation, SUNY Suffolk County Community College’s IT Services has embarked on enhancing its current IT Service Management tool (TDX). In this session, our specific use case will be shared to illustrate our path towards the continuous improvement of our IT services centered on the end users’ digital experience. Join us to explore our journey, its challenges, and goals towards digital transformation.

Supporting your Digital Learning Environment (DLE)… SUNY Online’s process in Supporting this grand endeavor.
Location: Legacy
Matt Casalinuovo, System Administration\SUNY Online

Presenting on how SUNY Online Support Services works with the office of System Administration, SUNY Campuses and vendors to give holistic support of the SUNY DLE (Digital Learning Environment) and Brightspace.

SUNY Online Support Services coordinates between working with D2L (Brightspace), all the SUNY Campuses in the DLE , other offices of the System Administration and Third Party Vendors to fully support the DLE.

We will show how we track tickets, workflow processes with the other Offices of System Administration, and build out the SUNY Online Knowledge base for Brightspace.

5:30-10:00 PM
Conference Event – Oktoberfest at STC
Location: High Jump Facility
  • 5:15 PM: Bus pick up begins in front of hotels and conference center. Buses will run until all people are at the event.
  • 5:30-5:45 PM: Arrive at Ski Jump Venue
  • 6:00 PM: Drinks and Olympic demonstrations
  • 6:30 PM: Ski lift opens, zip lining, German bands. Food service begins.
  • 7:00 PM: Polka band
  • 8:00 PM: Early bus returns begin. Buses will return to hotels when enough people have boarded.
  • 8:30 PM: STC prize giveaway at the Lodge (Must be present to win!!). Food service ends.
  • 9:30 PM: Drink stations close. Buses for return trip to hotels.
  • 10:00 PM: Final buses leave

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Thursday, June 6, 2024:
Conference Day #3

Time Session/Event Information
7:00–8:30 AM Breakfast
Location: Lussi Ballroom D
7:30–10:00 AM Registration Open
Location: Edelweiss
8:00–8:45 AM
Managing Project Resource Allocation in TDX
Location: Van Hoevenberg
Jason Poch, SUNY ITEC
Phil Vecchione, SUNY ITEC

Do we have enough team members to work on this upcoming project? We have a project that will require a six-month commitment. Who currently has the capacity to take on some extra work? An expedited request just came up. Who from our team is available to help with completing it in a timely manner? When it comes to executing projects and project requests, organizations manage team members’ workloads differently. In this session, ITEC will lead you through how their PMO manages project resource allocation. Highlights of this session will include: how project resource allocation was managed prior to TDX; how TDX was setup to manage resources; how TDX is now used to manage project requests and projects; as well as future planning and reporting.

Managing and Protecting Microsoft 365 Data with Native Tools
Location: Intervale
Deborah McClenon, SUNY Oneonta
Steven Maniscalco, SUNY Oneonta

Data in Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Teams is mission critical data. We performed a deep review to determine if our methodology provides the level of data recovery, retention, and risk tolerance the campus needs. Additionally, new compliance standards for “immutable backups” needs to be considered in our existing solutions. Join us as we talk about the tools that are native in M365 and Entra ID that we use to manage, protect, and restore our M365 Data.

Navigating the AI Landscape: Understanding the Differences and Prompt Strategies.
Location: Intervale
David Ecker, Stony Brook University

This session will explore the differences between three AI language models: ChatGPT, Copilot, and Bard. Each of these presents the user with different information. Some display sources while others don’t, and the value of the prompt provided to the model is often the key to getting complete information. We will demonstrate the differences we have seen that would affect faculty, staff, and students’ usage of these tools for their needs. As well as discuss how these tools will affect us in IT.

Prompt Engineering has been the cornerstone of using any of these models; in this session, I plan to show a specific method I have developed that will show the audience how to make a better prompt to gain better results. Our focus is on the freely available tools that everyone has access.

The data tells us that AI usage in the last year has drastically increased among those between the ages of 25 and 34 around the world. It is estimated that 100 million users use an AI model in their daily lives.

Our students are learning this information at an unbelievably fast rate, and we have to work together as colleagues to share the details we have learned across the SUNY institutions so that we can keep up with the challenges these AI models will present to us each semester. As such this is an interactive session where participants will be able to share their experience with others attendees.

Event Streaming on a Budget: Production of sports during COVID19
Location: Whiteface
Eric Adler, Binghamton University

An overview of the needs of sports video production and streaming in the season after the COVID 19 shutdowns, with sports from fall and spring competing simultaneously, including one weekend with 10 events in two days. Discussion of solutions utilized ranging from an existing $0.5M control room all the way to extreme budget solutions. Followed by a look at available software and equipment to stream events on your campus.

The kids are (going to be) alright- Building teams of students after a global pandemic
Location: North Elba
Ryan Swan, SUNY Oneonta

After the global pandemic we are seeing a different type of student on our campuses. The question of how their experience of trauma has shaped them, and how they can fit into an effective team is one we are all trying to answer. We will explore the psychology of these students holistically, and how we as supervisors and advisors can leverage our roles to lead them to success by teaching them skills for the rest of their lives.

This presentation gives a foundational overview of a typical higher-ed student, and also gives examples of how this insight was able to shift our approach at SUNY Oneonta of how we not only build our student employee teams, but also allows more effective communication with the campus’ population.

SUNYNet STC Update 2024
Location: Legacy
Tishawn Smith, SUNYNet
Marc Marrone
Rio DiGennaro

We will use this time to provide the SUNY community with an update on SUNYNet services.

Presentation Breakdown:

  1. SUNYNet Goal
  2. SUNYNet Values
  3. Meet The Team
  4. SUNYNet Services
  5. Managed Firewall Service
  6. Managed DNS
  7. Private Networking
  8. Future Services
  9. Contact Us
  10. Questions
9:00–9:45 AM
SUNY High Speed Data Rail (MuleSoft) – Live Demo – Campus admissions data integration
Location: Van Hoevenberg
Jason Maloney, System Admin
Paul Lienhard, System Admin

SUNY Campuses are faced with an increasing demand for consistent, accurate, effective, and efficient data integration between internal and external applications that facilitate seamless systems integrations. This session will demonstrate an API-led data integration using the SUNY High-speed Data Rail (MuleSoft) and the leading admissions and recruiting application, Slate. We will take a closer look at the platform’s capabilities specific to data transformation, routing, validation, re-usability, and monitoring.

IT Assessment and Asset Management using Team Dynamix at SUNY Buffalo State University
Location: Intervale
Kari D’Amico, SUNY Buffalo State University
Jason Overholt, SUNY Buffalo State University
Roland Rachinger, SUNY Buffalo State University
Jeffrey Sick, SUNY Buffalo State University

IT software and hardware assessment and asset management are continually changing, complicated aspects of IT that involve many critical elements, perspectives, and policies. Members of SUNY Buffalo State University’s IT department will share their success story of centralized IT deliberately evolving to meet the challenging and shifting demands of internal and external factors related to software and hardware assessments and asset management.

Since 2017, with a foundation of ITIL and the implementation of ITSM software, Team Dynamix (TDX), the Buffalo State IT assessment team built a process based on a common methodology to fill a critical role in working toward compliance, transparency, efficiencies, and cost savings. This session will focus on the development and challenges of the process and how it relates to roles and responsibilities, compliance, leveraging expertise, asset management, and reporting. In fiscally challenging times, this framework has been an essential structure to support data-driven decision-making and streamlining a collaborative effort to ensure all aspects of new and ongoing technology are reviewed, stakeholders are involved prior to contract execution and to also provide the foundation for IT PMO project implementations.

The Software Assessment Team at Buffalo State is truly a collaborative team that is highly consultative, transparent and supports informed decision-making through this mature and improving process. From department-specific to campus-wide software agreements and contracts, the process addresses it all and continues to evolve to meet new challenges.

VoIP Cloud Migration Pitfalls
Location: Gore
Gail Levy, Stony Brook University
Robert Mackay, Stony Brook University
Behzad Barzideh, Stony Brook University

Moving your Telephone/UC system into the Cloud, or at least considering it? Stony Brook University has recently walked this path with its migration to Cisco Webex Calling. There are additional details to consider, including Ray Baum, Carrier porting, and existing equipment. This is an excellent opportunity to discuss expectations and possible pitfalls.

Student Employment and Development
Location: Whiteface
Edward Brunet, Stony Brook University

As a functional team within DoIT (Division of Information Technology) at Stony Brook University, we are a four year school that heavily relies on our student employees to help maintain our technical equipment for over 200 registrar controlled classrooms across 3 campuses.

In my presentation I will introduce how we manage, expect and give back to our student employees while they are working for us. The idea of employment with us, for them, is being able to learn a new skill/trade as a second option of employment after graduation.

Strategic planning – Who, What, Where, and When of involving your institution.
Location: North Elba
Stephen Cook, Information & Technology Services

This presentation with have a panel of IT Leaders that have been involved with the process of implementing an IT Strategic Plan for their campus. This presentation will use the Rutgers, Center for Organizational Development and Leadership, Strategic Planning in Higher Education: A Guide for Leaders as the basis for questions the panelists address. The following questions: How did you involve the buy in of campus leadership? What tools did you use to communicate the progress of your work? Who collaborated with your organization to complete the assessment? How did you do your environmental scan? Did the goals of the assessment come after or before initiating the process? What was the process for creating strategies and action plans after the assessment? How was the strategic plan shared with the campus?

Powering and Protecting SUNY IT: ITEC Campus IT Services and Security Services
Location: Legacy
Fion MacCrea, SUNY ITEC
Thomas Pearson, SUNY ITEC

Come learn how ITEC has been able to augment several SUNY IT teams with our Campus IT Services. We’ll discuss highlights from the past year, including a full campus wireless access replacement, file sharing migrations, datacenter consolidation efforts, etc.

We’ll tell the story of how responding to a campus security incident led to opportunities for both the campus and ITEC to understand and provide a more valuable IT service to the community.

We’ll also discuss additional capabilities and services ITEC is hoping to provide SUNY.

9:45–10:15 AM Morning Break
Location: Edelweiss and Lookout Gallery
10:15–11:00 AM
ITEC PMO Update
Location: Van Hoevenberg
Philip Vecchione, SUNY ITEC
Jason Poch, SUNY ITEC

The ITEC Project Management Office has been working on its second iteration. In this session, we will talk about the history of our PMO, its decentralization, our overhaul, and what lies ahead. We will look at the PMO’s role and its philosophy, as well as talk about some of the newer features we implemented: project intake, project slack, project change, and resource allocation.

Bridging Silos: Leveraging TeamDynamix iPaaS and Building Connectors for Automation at SUNY Plattsburgh
Location: Intervale
Tyler Whitney, SUNY Plattsburgh

In the diverse ecosystem of Information Technology found in higher education, SUNY Plattsburgh leverages TeamDynamix iPaaS to bridge operational silos through integration and automation. This presentation outlines our strategic use of TeamDynamix, specifically creating connectors, to enhance efficiency across campus.

Starting with the canned connectors, we realized the need to go beyond their initial capabilities to meet our unique operational needs. We extended these connectors with custom functionality, showcasing the adaptability of TeamDynamix iPaaS. From there we ventured into developing custom connectors, tailored to SUNY Plattsburgh’s specific requirements. Whether they be talking to specific REST APIs, or running commands remotely on actual hosts. This process highlighted the platform’s flexibility and our innovative approach to solving integration challenges.

This talk will provide insights into the practicalities of utilizing, modifying, and creating connectors within the TeamDynamix ecosystem. We’ll share our experiences with the canned connectors, the steps taken to extend their functionality, and the journey towards developing fully custom solutions. Attendees will learn from our challenges and successes, gaining actionable strategies for applying similar integration and automation techniques in their institutions.

Join us to discover how SUNY Plattsburgh is achieving a seamlessly integrated and automated campus environment, demonstrating the transformative potential of TeamDynamix iPaaS in higher education.

In-Building Emergency Communication Signal Distribution: New Code Requirements
Location: Gore
Brett Southard, Farmingdale State College

Updates to the 2020 NYS Fire Code now requires approved in-building radio coverage for Emergency Responders in new buildings. We will talk about some of the requirements and have an open discussion how this may affect your campus.

Birds of a Feather Flock Together: Navigating Audio-Visual Challenges on a Shoestring Budget
Location: Whiteface
Kelly Larrivey, SUNY OCC
Patty Van de Bogart, Tompkins Cortland Community College

Join us for an interactive discussion session tailored for professionals in audio-visual services within community colleges. In this session, we’ll gather to tackle the shared challenges we face in meeting technology requirements while operating on limited budgets.

With a focus on collaboration and idea sharing, participants will have the opportunity to engage in open dialogue, sharing insights, strategies, and creative solutions for overcoming obstacles in providing audio-visual services on campus. Whether it’s sourcing affordable equipment, optimizing existing resources, or implementing innovative approaches, this session aims to foster a supportive environment where every voice is valued.

Come prepared to share your experiences, learn from fellow colleagues, and collectively explore actionable strategies to enhance audio-visual services within community college settings. Let’s harness the collective wisdom of our community to navigate the complexities of technology provision, ensuring that our institutions thrive even within resource constraints. Join us as we prove that, indeed, birds of a feather do flock together.

Using RAMPS to Build a Culture of Access
Location: North Elba
Sean Moriarty, SUNY Oswego

A culture of digital accessibility is vital to creating a diverse, equitable, and inclusive campus where all community members feel they belong and can participate. Digital Accessibility becomes part of the culture when it is a natural part of the decision-making process, and individuals view creating access in every class, unit, department, and institution as their responsibility. Over the last decade, SUNY Oswego has utilized the RAMPS model to gradually cultivate this culture of accessibility.

By the end of the session, participants will be able to identify key stakeholders who will be allies and partners, strategize ways to engage the community to integrate accessibility throughout the institution, build a case that digital accessibility is proactive work that saves the organization time and resources; identify responsibilities and actions everyone in the organization can take to role-model digital accessibility practices; and build a focus on progress by identifying small gains that make a difference over time.

Revolutionizing Adaptive Learning: An In-depth Exploration of the Torus Project and its Impact on SUNY
Location: Legacy
Tony DeFranco, SUNY OER Services
Norman Bier, SUNY OER Services

The Torus project represents a paradigm shift in the development, delivery, and enhancement of courseware. This presentation aims to provide a comprehensive overview of Torus, its evolution, and its integration into SUNY’s Digital Learning Environment. Attendees will gain insights into the project’s foundations in learning science, its data-driven approach, and the strides made in addressing issues of cost, effectiveness, ease-of-development, and community engagement.

Key Points of Discussion:
SUNY Experience and Progress:
Explore the successful implementation of Torus at SUNY, emphasizing the progress made and lessons learned.
Discuss how Torus aligns with SUNY’s specific needs, contributing to improved learning outcomes and user engagement.

Data-Driven Insights:
Highlight the role of data in Torus, showcasing how the platform leverages insights to enhance adaptive learning.
Share specific examples of data-driven decision-making and its impact on pedagogy and courseware improvement.

Brightspace Integration:
Investigate the integration of Torus with Brightspace, evaluating ease-of-use and benefits for educators and learners.
Address challenges faced during integration and migration from previous learning management systems, emphasizing lessons learned and solutions implemented.

Feedback and Discussion:
Prioritize participant feedback on their experiences with Torus and other adaptive learning platforms.
Encourage open discussion on the role of Torus in meeting the needs of campus technology professionals and strategies for further improvement.

Preview of Plans:
Provide a glimpse into the future plans for Torus, including upcoming features, enhancements, and collaborative initiatives.
Emphasize the continuous commitment to research and development, with a focus on staying ahead of evolving educational technology trends.

11:15 AM–12:00 PM
Part-Time Intern, Full-Time Impact: Leading Projects
Location: Van Hoevenberg
Marc Marrone, SUNYNet

I will use this presentation to talk about my personal experience of starting as an intern at SUNY, the opportunities given to me and the reasons I stayed at SUNY to become a Full-Time Network Analyst.

Presentation Breakdown:

  1. Personal Background
  2. Prior Work Experience (SUNY Cobleskill Helpdesk)
  3. Making the decision to intern with SUNY
  4. First Impressions of SUNY
  5. Getting an opportunity to grow
  6. My first “Big” project
  7. Internship end
  8. Why did I stick around?
  9. Reflections
  10. Questions
Solving the Course Adjustment process using forms, flows, tickets and workflows with TeamDynamix iPaaS and ITSM
Location: Intervale
Jim Lucas, SUNY Plattsburgh
Tyler Whitney, SUNY Plattsburgh

This presentation will cover an overview of the challenges associated with managing the course adjustment process and how we utilized TeamDynamix to provide a comprehensive solution from start to finish.

Utilizing forms and flows within TeamDynamix iPaaS, we developed a Course Adjustment form enabling students to request course additions and withdrawals after the open enrollment period concludes.

We harnessed connectors in iPaaS flows to gather information from Banner and Active Directory, which is then displayed on the form. Additionally, we utilized these connectors to perform complex date calculations determining when a withdrawal request transitions into a late withdrawal request, necessitating a distinct approval process.

Upon submission of the course adjustment request by the student, an iPaaS flow generates a ticket within TeamDynamix ITSM, containing all pertinent attributes required for decision-making.

Following ticket creation, it is assigned a workflow guiding it through the approval process, with notifications sent to each approver when their input is needed.

Furthermore, reports were generated within ITSM for the Registrar’s Office, facilitating tracking of each request’s status categorized by request type and approval status.

Through this presentation, we aim to showcase the potency and adaptability of utilizing TeamDynamix with iPaaS.

We are not alone
Location: Gore
Brett Southard, Farmingdale State College

Do you still have questions to ask your peers? Come to this open discussion session to close out the SUNY Technology Conference. We are SUNY, We are not alone.

Technology Event Support on Campus
Location: Whiteface
Bill Meyers, SUNY Geneseo
Jon Stamp, SUNY Cortland

This will be a follow-up to last year’s session about event support on campus. Last year’s session was well received, and we had such a lively discussion we ran out of time. Every SUNY campus has a different policy & procedure on event support and we want many perspectives. Join Jon Stamp from SUNY Cortland and Bill Meyers from SUNY Geneseo for this panel discussion on what events you support (and which ones you won’t!).

M365 Birds of a Feather
Location: North Elba
Deborah McClenon, SUNY Oneonta
Krystal Perlman, SUNY Oneonta
Tyler Billings, SUNY Oneonta

The SUNY COA M365 Collaboration Group Team invites you to join us for an M365 Birds of a Feather conversation about all things M365. We’ll chat about new features, deployments, challenges and successes.

12:00-1:00 PM Lunch
Wraps to go! Includes drink, chips, apple, and cookie. Location: Lussi Ballroom D

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